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Coco and Eve Help Center (INT)

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Delivery and Cost - The United States

Do you ship to APO addresses?

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Delivery & Cost - The United States

Delivery and Cost - Australia and New Zealand

Delivery & Cost - Australia and New Zealand

Delivery and Cost - Canada

Delivery and Cost - Europe

Delivery & Cost - Europe

Delivery and Cost - UK, Norway, Switzerland

Delivery & Cost - UK ,Norway, Switzerland

Delivery and Cost - Asia

Delivery & Cost

When will my order be shipped? I have not received any updates to my order

Where do you deliver?

Which carrier do you use for Standard Shipping?

Can I redirect my parcel to a different address?

Will my package be charged customs and import charges?

Do you ship to PO box addresses?

My package says delivered, but I didn’t receive it.

How do I track my package?

General Delivery Information

Track my Order/Package

Track My Order

Delivery

How do I know which Rewards tier I am currently a member of?

Can I use my points with the promo codes?

Can I cash out my points?

Where can I find all of my rewards account info? How do I check my points?

What is the Coco & Eve Loyalty Program?

How do I spend my points?

Can I cancel my membership?

What are the advantages of becoming a rewards member?

What is 'Early Sale Access'?

How do I join the Coco & Eve Loyalty / Rewards Program?

How is my VIP tier determined?

How do I refer a friend?

Why didn’t I earn points on my purchase?

Answer for Rolling Year

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

How will I know when I have reached a new tier?

Will my points expire?

I received an error message when referring friends through the email referral box. What went wrong?

What happens to my points when I cancel my order?

Why are the points awarded different from my Total purchase amount?

Can I gift my points to a friend?

What happens to my points when I return items?

Will my past purchases reflect in my account?

How do I collect points?

I signed up for the Birthday Bonus but I didn’t receive it?

I have made a purchase, when will my points be credited?

What are your Referral Rewards?

I performed an action that you reward with points, but my points are not showing up.

Can I combine my points from multiple accounts into a single account?

Is there a maximum amount of people that I can share my referral code with?

Loyalty

I forgot to add the promo code to my order, what should I do?

Do you have any discounts?

Can I combine promo codes on my order?

My promo code is not working. What should I do?

Where / How do I enter the promo code?

Do promo codes expire?

I subscribed to your newsletter but never got the code. What should I do?

How do I subscribe to your email list?

How do I unsubscribe from the email list?

Promotion Enquiries

What is your return & refund policy?

Do you refund shipping cost if I return something?

What happens if my package is returned?

Can I get a refund if the price has changed?

When will I get my refund?

My refund is incorrect. What should I do?

What happens to my refund if my card is no longer in use?

I bought Coco & Eve from Amazon/Retail Store. Can I return them here?

Returns & Refunds

I didn't get my confirmation email. Did I place my order successfully?

What form of payment methods do you accept?

Which currency should I use?

Can I change my billing information?

What is AfterPay and how does it work?

What is Amazon Pay and how does it work?

What is PayPal and how does it work?

I'm charged twice. What should I do?

I'm getting an error upon checking out. What should I do?

Someone stole my credit card and purchased on your site. What should I do?

What is a Sales Tax?

Will I be charged International Bank Fees?

How do you ensure my personal data is protected?

Payment Enquiries

I just received an email regarding a collaboration from someone claiming to be from Coco & Eve. How do I tell it's not a scam?

I want to be an ambassador of your brand.

I want to be a stockist or reseller.

Where is your office based?

Corporate Enquiries

General

My order is incomplete, What should I do?

Can I cancel my order?

My Package shows delivered, but I have not received it!

Can I modify my order after I've placed it?

I received the wrong product. What should I do?

I received a damaged/faulty product. What should I do?

Order Issues

How does the Firming & Tan Prolonging Peptide Body Oil work?

Can the Firming & Tan Prolonging Peptide Body Oil be used on the face?

If the Firming & Tan Prolonging Peptide Body Oil is used on top of self-tanner, will it help extend the longevity of the fake tan?

Can SPF lotion still be applied on top of the Firming & Tan Prolonging Peptide Body Oil?

Will a tan still develop when using the Firming & Tan Prolonging Peptide Body Oil on a cloudy day?

Does the Firming & Tan Prolonging Peptide Body Oil transfer or stain clothes?

What is the age limit for using the Firming & Tan Prolonging Peptide Body Oil?

Can pregnant or breastfeeding women use the Firming & Tan Prolonging Peptide Body Oil?

Does the Firming & Tan Prolonging Peptide Body Oil contain mineral or chemical SPF?

Does the Firming & Tan Prolonging Peptide Body Oil work if applied over fake tan?

How many uses or applications are there per bottle of Firming & Tan Prolonging Peptide Body Oil?

Is the Firming & Tan Prolonging Peptide Body Oil safe to use daily?

What is the UVA/UVB star rating of the Firming & Tan Prolonging Peptide Body Oil?

Is the Firming & Tan Prolonging Peptide Body Oil non-comedogenic?

Is the Firming & Tan Prolonging Peptide Body Oil waterproof or sweat-resistant?

What is the scent of the Firming & Tan Prolonging Peptide Body Oil?

Will applying the Firming & Tan Prolonging Peptide Body Oil on damp vs. dry skin affect the results?

Will sweat or water break down the Firming & Tan Prolonging Peptide Body Oil and cause patchiness in the tan?

Can people with eczema or psoriasis use the Firming & Tan Prolonging Peptide Body Oil safely?

Is the Firming & Tan Prolonging Peptide Body Oil safe for tattooed skin, or will it fade ink faster?

Does the Firming & Tan Prolonging Peptide Body Oil attract bugs or mosquitoes when used outdoors?

Is the Firming & Tan Prolonging Peptide Body Oil gluten-free?

Is the Firming & Tan Prolonging Peptide Body Oil free from sulfates (SLS/SLES)?

What is the shelf life of the Firming & Tan Prolonging Peptide Body Oil?

Is it suitable for all skin type? (oily, dry, combination)

Can the Firming & Tan Prolonging Peptide Body Oil be layered under or over body lotion?

Is the Firming & Tan Prolonging Peptide Body Oil tinted or clear?

Does the Firming & Tan Prolonging Peptide Body Oil contain fragrance? If yes, what is it called?

Is the Firming & Tan Prolonging Peptide Body Oil compatible with other actives like Vitamin C or Retinol?

Will the Firming & Tan Prolonging Peptide Body Oil help with bumpy or uneven skin texture?

What kind of peptides are used in the Firming & Tan Prolonging Peptide Body Oil, and what do they do?

Does the Firming & Tan Prolonging Peptide Body Oil help reduce the appearance of cellulite?

Can the Firming & Tan Prolonging Peptide Body Oil be used on the décolletage and neck area?

How long does the firming effect from the Firming & Tan Prolonging Peptide Body Oil last?

Can the Firming & Tan Prolonging Peptide Body Oil be used in combination with a body SPF spray or mist?

What makes the Firming & Tan Prolonging Peptide Body Oil different from regular tanning oils or dry body oils?

Can the Firming & Tan Prolonging Peptide Body Oil help maintain a tan even if I don’t go out in the sun?

Can the Firming & Tan Prolonging Peptide Body Oil be used with gradual tanners or tan extenders?

Firming & Tan Prolonging Peptide Body Oil

How does the Sun-kissed Gradual Tanning Lotion compare to the Sunny Honey Bali Bronzing Foam?

How long does the Sun-kissed Gradual Tanning Lotion take to develop?

Is this product suitable for acne-prone skin?

Is this an oil-based product?

How long does the tan from the Sun-kissed Gradual Tanning Lotion last before I need to re-apply?

Should I still use my moisturizer after using Sun-kissed Gradual Tanning Lotion?

Will the tan wear off easily if I work out frequently?

Will the tan wear off easily if I go to the beach or pool?

Will this look like a fake tan?

Does this self-tanner have a strong smell?

Is the application of this tanning lotion streak-free?

Does this self-tanner transfer onto clothes or sheets?

Does this lotion require multiple applications?

Is this non-comedogenic?

Is the product suitable for sensitive skin?

Is the product suitable for broken skin?

Is the product safe for people who are pregnant or breastfeeding?

Can I use the Sun-kissed Gradual Tanning Lotion in a single day to achieve my ideal tan immediately?

What is the pH of the product?

Is there an age restriction for this product?

How many uses are there per bottle?

What is the product's shelf life?

Where is the product manufactured?

How do I use the Sun-kissed Gradual Tanning Lotion?

Do AHA, BHA, Retinoids, or Vitamin C affect the efficacy of the Sun-kissed Gradual Tanning Lotion?

How much Sun-kissed Gradual Tanning Lotion should I use for my skin tone?

Should the Sun-kissed Gradual Tanning Lotion be used on the face?

Sun-kissed Gradual Tanning Lotion

Can I mix the Express Tanning Antioxidant Mousse with other products instead of my daily moisturiser?

How do I use the Express Tanning Antioxidant Mousse?1. Exfoliate your skin before application to ensure a smooth surface. 2. Apply to dry skin, making sure it’s free from moisturizers. 3. Use a mitt to apply the mousse in circular motions, applying s

Can I use the Express Tanning Antioxidant Mousse frequently in a single day to achieve my ideal tan immediately?

Should the Express Tanning Antioxidant Mousse be used on the face?

How many pumps of the Express Tanning Antioxidant Mousse should I use for my skin tone?

Do AHA, BHA, Retinoids, or Vitamin C affect the efficacy of the Express Tanning Antioxidant Mousse?

Can the Express Tanning Antioxidant Mousse be mixed with an SPF?

How long does the tan from the Express Tanning Antioxidant Mousse last?

How long does the Express Tanning Antioxidant Mousse take to develop?

How does the Express Tanning Antioxidant Mousse compare to the Sunny Honey Bali Bronzing Foam?

Express Tanning Antioxidant Mousse

Does the sunscreen affect the efficacy of the Antioxidant Face Tanning Micromist?

How to apply?

How far should I properly hold the bottle when misting?

How long the tan will take to develop?

Does sunscreen come after the tanning mist? Does the order matter?

Can I spray the product over makeup?

How long does one application last? how often to reapply?

Can I apply the product on my body as well?

How many applications per bottle? How many spritz should I normally use?

Can the Face Tanning Micromist be used in conjunction with Tan Drops? If so, which one is ideal to apply first.